Your Mortgage Coach has prepared this website www.yourmortgagecoach.com.au to present general information only on the range of products and services offered by iChoose Financial Services Pty Ltd. The information is a summary only of the core products and services offered. Your Mortgage Coach believes that the information on this website is correct and it has reasonable grounds for any statement or recommendation expressed within, on the date that this website was last updated.

Your Mortgage Coach often updates its website to keep the information up-to-date and correct to the best of their knowledge. Your Mortgage Coach and their directors, employees, and agents will not be liable for any loss or damage incurred by any person as a result of any error in any information, statement or recommendation on this website (whether due to negligence of Your Mortgage Coach, its related companies, directors, employees, or agents, or otherwise). If you have any concerns with any information listed on this website please advise us in writing to PO Box 1627 Mooloolaba QLD 4557.

All calculators and calculations on this website are to be used as a guide only to give you indicative repayment or saving amount. For actual repayment or savings amounts, you will need to contact a Your Mortgage Coach broker on 1300 100 262. Any information, including calculations on this website, does not take into account your objectives, financial situation or needs and may be based upon incomplete or inaccurate information that relates to your relevant personal circumstances.

INTERNAL DISPUTE RESOLUTION

If you do have a complaint, please contact us by email addressed to; The Complaints Officer at ask@yourmortgagecoach.com.au, please make sure you include as much information as you can.

You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.

Resolution

We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 5 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 45 days we will write to you to explain why and to let you know when we expect to have completed our investigation.

When we have completed our investigation we will write to let you know the outcome and the reasons for our decision.

Taking it further

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party, the Credit and Investments Ombudsman (CIO). You can contact CIO at:

1800 138 422 (local call cost)
Credit and Investments Ombudsman
PO Box A252
Sydney South NSW 1235
www.cio.org.au